Getting started
How do I set up my store?
Sign up, then follow the checklist on your Overview: add your first 10 products with photos, set delivery rules, your UPI ID and return policy in Settings, and connect WhatsApp (Instagram is optional) under Settings → Channels. The 14-day trial includes everything in the Growth plan.
Do I need a new phone number?
No. Pingsold connects the WhatsApp Business number you already use through Meta's official Embedded Signup, and you can keep the WhatsApp Business app on your phone.
Who on my team can use Pingsold?
The owner can invite team members in Settings → Team. Staff can work the inbox, orders and catalog; only the owner can see billing, invite people or delete the account. Growth includes 3 members and Pro includes 10.
WhatsApp & Instagram
How do I connect WhatsApp?
Settings → Channels → Connect with Meta. Log in to Facebook, choose your business and number, and approve. New chats then appear in your inbox. Meta charges per conversation; we pass those charges through at cost.
How do I connect Instagram?
You need an Instagram professional (Business or Creator) account. Settings → Channels → Connect Instagram, then approve in Instagram. Instagram needs the Growth plan or higher.
Why can't I reply to an old chat?
Meta only allows free replies within 24 hours of the buyer's last message. After that the reply box tells you the window has closed; ask the buyer to message again.
What does the assistant answer on its own?
Price, sizes, stock and delivery questions from your catalog, in English and Hinglish. Complaints, refunds, bulk orders and custom designs are handed to you, marked “Needs you” in the inbox.
Catalog & orders
How do product photos work?
Add up to 10 photos per product (JPEG, PNG or WebP, up to 10 MB). We resize them and remove hidden location data. The first photo is the cover buyers see.
What is “one of a kind” stock?
For single pieces: the product is reserved while an order is open and marked sold once it's paid, so it can never be sold twice.
How do COD orders work?
COD orders start as “To confirm”. When a buyer orders from your store link, Pingsold asks them on WhatsApp to reply YES; their answer confirms (or cancels) the order for you. You can also confirm by hand before you pack. Cancelling or marking RTO puts the stock back.
What is my store link?
Settings → Store profile shows it. Put it in your Instagram bio and share it in chats: buyers see your products, pick a size, enter their address and pay by UPI, card or COD. No website or app needed. Links the assistant sends in a chat also connect the order to that conversation.
How do buyers pay?
Three options, whichever you switch on: online (connect your own Razorpay under Settings → Payments; the money goes straight to you and orders move to Paid by themselves), UPI to your UPI ID (the buyer enters the UTR and you tick it off after checking your bank app), or cash on delivery. Unpaid orders get one reminder, and are cancelled after the hold time you set so the stock goes back on sale.
Does Pingsold reply to Instagram comments?
Yes, if you want. When someone comments a keyword like “price” on your post or reel, they get a DM with your store link. Change the keywords or switch it off under Settings → Channels.
Plans, billing & AutoPay
How do upgrades and downgrades work?
Upgrades apply immediately and you pay only for the days left in your current period. Downgrades take effect on your renewal date, and you can undo them until then. See Billing for a price breakdown before you confirm.
What is AutoPay?
Approve a UPI AutoPay or card mandate once (a ₹1 authorisation, credited back) and renewals up to ₹15,000 are charged automatically. You're notified before each debit, failed charges are retried on days 1, 3 and 5, and you can turn it off any time in Billing.
Where are my invoices?
Billing → Payment history. Every payment has a numbered GST tax invoice you can print or save as PDF. Add your GSTIN under Invoice details to claim input tax credit.
What are per-order fees?
A small fee per order (₹3, ₹2 or ₹1 depending on plan) for orders created in a billing period, added to your next renewal. Cancelled orders aren't charged.
What happens if a payment fails?
The invoice becomes overdue 3 days after its due date. After 7 more days the plan ends: your data is kept, but new products and channel changes pause until you pay from Billing.
Account & security
I forgot my password.
Use “Forgot password?” on the sign-in page. The link works once and expires in 30 minutes. Resetting signs you out on every device.
How do I turn on two-step verification?
Settings → Security → Turn on. Scan the QR code with Google Authenticator, Microsoft Authenticator or any TOTP app, then save your backup codes somewhere safe.
How do I download or delete my data?
Settings → Your data. Download gives you everything as one file. Deleting erases your store permanently; tax invoices are kept because GST law requires it.