Cancelling
- Cancel any time from Billing. You keep full access until the end of the period you've paid for, and aren't charged again.
- Changed your mind? Use “Keep my plan” before the period ends.
- Turning off AutoPay cancels the mandate with Razorpay straight away, so no further automatic debits happen.
- The free trial never charges you. It simply ends.
Refunds
Subscription fees are paid in advance and are generally non-refundable for a period that has started, including unused days after a cancellation or downgrade. We do refund in full when:
- you were charged twice for the same invoice, or charged after cancelling;
- an AutoPay debit happened after you turned AutoPay off;
- a service failure on our side made Pingsold unusable for more than 72 hours in a row (pro-rata refund for that period).
Upgrading mid-period isn't a refund situation: the unused value of your old plan is credited automatically against the upgrade.
How to request a refund
Email us within 30 days of the charge with your invoice number (e.g. PS/2026-27/00012). Approved refunds go back to the original payment method (UPI, card or bank) through Razorpay, usually within 5–7 business days. A GST credit note is issued for every refund.
- Business
- Web vogue technologies (operator of Pingsold)
- contact@webvogue.in
- Grievance officer
- contact@webvogue.in (subject “Grievance”). We acknowledge within 24 hours and resolve within 15 days.