Terms of Service

Pingsold helps sellers turn WhatsApp and Instagram conversations into orders. It includes a shared inbox, catalog, order board, payment tracking and an assistant that answers routine buyer questions. Some features depend on Meta (WhatsApp, Instagram) and Razorpay, and are subject to their terms and availability.

• You must be 18 or older and give accurate details. You're responsible for activity under your account and for keeping your password safe.
• The store owner controls billing and data, and can export or delete the account at any time.

• New stores get a 14-day free trial of the Growth plan. No card is required, and the trial simply ends if you don't choose a plan.
• Paid plans are billed monthly or yearly in advance, plus a per-order fee billed at the next renewal. Prices are shown on our pricing page and exclude 18% GST, which is added to every invoice.
• Upgrades take effect immediately; you pay only for the rest of the current period. Downgrades take effect at the end of the paid period.
• AutoPay (optional): if you approve a UPI AutoPay or card mandate, renewals up to ₹15,000 are charged automatically, with a notice before each debit. You can turn AutoPay off in Billing at any time.
• If a renewal isn't paid within 3 days of its due date, the account becomes overdue. After 7 more days the plan ends: your data is kept, but new products and channel changes pause until you pay.

You agree not to use Pingsold to:

• send spam or unsolicited bulk messages, or message people who haven't contacted you or agreed to hear from you;
• sell anything illegal or prohibited by WhatsApp's Commerce Policy or Instagram's rules;
• break the law, infringe others' rights, or try to access other stores' data or disrupt the service.

We may suspend accounts that break these rules or put the service or Meta's platforms at risk. Where possible, we'll warn you first.

You own your content and your buyers' data. You give us permission to process it only to provide the service. You're responsible for having a lawful basis to contact your buyers and for handling their requests. We process their data on your behalf as described in our Privacy Policy.

Pingsold's software, design and brand belong to Web vogue technologies. You get a limited, non-transferable right to use it while your account is active.

We work to keep Pingsold available and secure, but we can't promise it will never be interrupted. That's especially true for outages at Meta, Razorpay or our hosting providers. We may improve or change features; if a change significantly reduces what you've paid for, you may cancel and receive a pro-rata refund of the unused period.

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We aren't liable for indirect losses such as lost profits, or for the acts of Meta, Razorpay, couriers or buyers.

You can cancel your plan in Billing or delete your account in Settings at any time. We may end the agreement if you seriously breach these terms. On deletion, your data is erased as described in the Privacy Policy, except the tax invoices we must keep.

These terms are governed by the laws of India. Disputes go to the courts where our registered office is located. Please contact us first; most issues can be resolved quickly.

Business

Web vogue technologies (operator of Pingsold)

Email

contact@webvogue.in

Grievance officer

contact@webvogue.in (subject “Grievance”). We acknowledge within 24 hours and resolve within 15 days.